0. Definitions
- Booking: The reservation or order for a transport service made through our website.
- Customer: The person or entity that makes a booking and is responsible for payment.
- Supplier/Principal: The independent transport provider that delivers the agreed service.
- Service: The transport or additional services provided as per the booking.
- Force Majeure: Events beyond our reasonable control (e.g., severe weather, natural disasters, strikes) that may impact service delivery.
- Card Processing Fees: Charges levied by our payment processor, Stripe, ranging between 1.4% and 5.3% (inclusive of any FX fees).
1. Introduction
Airport Taxi Hub LLC (“we”, “us” or “our”), registered in Delaware, USA under company number (awaiting registeration) with a registered office at 1111B S Governors Ave STE 26937 Dover, DE 19904, operates as an agent to arrange transport services between customers and independent transport providers (the “Supplier/Principal”). By making a booking through our website, you agree to be bound by these Terms & Conditions and any additional terms provided by the Supplier/Principal.
For the purposes of these Terms, references to data protection laws (e.g., the GDPR) include applicable requirements in the UK, EU, and US.
2. Your Role as the Customer
By making a booking with us, you:
- Confirm that you are over 18 years of age and authorized to make the booking on behalf of all passengers.
- Consent to our use of your personal data in accordance with our Privacy Policy.
- Accept full financial responsibility for the payment of the booking.
- Verify all provided booking details (e.g., names, dates, pick-up/drop-off times and locations) and notify us promptly of any errors or changes.
- Acknowledge that you are advised to have adequate travel insurance prior to booking.
3. Contractual Relationship
- Your contract for transport services is exclusively with the Supplier/Principal indicated in your confirmation email. We act solely as an agent facilitating your booking.
- The Supplier/Principal’s booking conditions may limit or exclude their liability. Please request copies of these terms if you do not have them.
- In the unlikely event that no Supplier/Principal is available or the service is not provided (except where a delay is due to Force Majeure), you will be entitled to a full refund.
- If additional services (e.g., a “Meet & Greet” service) are added after booking, any necessary adjustments (including partial refunds) will be made to the original payment method, subject to any applicable fees.
- Notwithstanding the foregoing, if we are found liable for any loss or damage, our maximum liability shall be limited to twice the commission earned on your booking (or the appropriate proportion thereof), except in cases of death or personal injury caused by our negligence.
4. Payment
Secure Payment Processing
- All card payments are processed securely by Stripe. We do not store your full card details; only selected metadata (such as card type and expiry date) is retained for managing your booking.
- The optional “Save Card” feature is offered by Stripe. If you opt to save your card details, they will be stored securely until the card expires or we instruct Stripe to delete them. You may remove saved cards at any time through your online account or by contacting us.
- Customer-initiated transactions on our website may be set up for repeat use. For instance, if you later request additional services, we may charge your original payment method (with your prior consent) without requiring you to re-enter your card details.
- Card processing fees, determined by Stripe, range between 1.4% and 5.3% (inclusive of any foreign exchange fees).
5. Cancellations, Amendments and Refunds
Cancellations and Amendments by You
- You may cancel or amend your booking up to 24 hours before the scheduled pick-up time. In such cases, you will receive a full refund less the applicable card processing fees. It takes up to 5 - 14 days for the refund to be processed.
- No cancellations or amendments will be accepted within 24 hours of the scheduled service. Any cancellation or amendment request made less than 24 hours before the service will result in the booking being non-refundable.
- To cancel or amend your booking, please use the “My Booking” section on our website and ensure you receive written confirmation of any changes.
Refunds and Partial Refunds
- If the service is not provided—for example, if we are unable to locate a Supplier/Principal—or if the Supplier/Principal cancels the service, you are entitled to a full refund (less any card processing fees).
- In cases where additional services have been added or modifications have resulted in a fare reduction, partial refunds may be applied to the original payment method.
Cancellations by the Supplier/Principal
- If the Supplier/Principal cancels your booking or fails to provide the service (except in instances of Force Majeure where you are advised to wait), we will issue a full refund for the affected service.
6. Pricing
- Prices include standard waiting times, tolls, and basic parking fees unless otherwise noted. The first 30 minutes of waiting time at the pick-up point is generally included; thereafter, additional fees (e.g., £20 per hour) may apply.
- Additional charges may apply for peak periods (e.g., Christmas, New Year) or special service requests. Such charges will be communicated before you finalize your booking.
7. Pets
- You must inform us at the time of booking if you intend to travel with pets.
- The Supplier/Principal reserves the right to refuse service if pets are not disclosed or if they cannot be safely accommodated.
- All pets must be secured in an appropriate carrier or restraint system, in compliance with local regulations. Airport Taxi Hub LLC is not responsible for additional costs incurred from non-compliance.
8. Travel Planning and Monitoring
- You will receive an “Airport Taxi Hub LLC Journey Acknowledgement” email for each paid booking. Please review the email carefully to ensure all details are correct.
- We advise that passengers arrive at the airport at least 2 hours before flight departure to allow for traffic, weather, or other unforeseen delays. Failure to adhere to this may result in missed flights for which we are not responsible.
- When booking for a pick-up from an airport/seaport/train station, please provide your arrival time and date—not your departure information—to avoid scheduling errors or additional charges.
- Estimated journey times are provided for guidance only. Actual travel times may vary due to traffic, weather, accidents, and other unpredictable factors.
- The driver’s discretion determines the exact route on the day of travel; any alternate routes requested will be evaluated on a case-by-case basis.
9. Special Requests
- Requests for additional services (e.g., child seats, accessibility accommodations) must be made at the time of booking. We will forward such requests to the Supplier/Principal, but we cannot guarantee their availability.
- If you have any special requirements (e.g., extra luggage space or equipment), please notify us so that we can verify that the Supplier/Principal can accommodate your needs.
10. Vehicle Descriptions
All vehicle descriptions, images, and standards provided on our website or in promotional materials are for illustrative purposes only. Specific vehicle models and features may vary based on availability.
11. Luggage
- You are responsible for ensuring that your luggage fits within the capacity of the booked vehicle. The Supplier/Principal may refuse transport if the luggage cannot be securely or legally accommodated.
- If you are unsure about the vehicle's luggage capacity, please contact our customer support immediately.
12. Force Majeure
Neither Airport Taxi Hub LLC nor the Supplier/Principal shall be liable for any failure to perform obligations due to events beyond our reasonable control (including, but not limited to, severe weather, natural disasters, strikes, or government actions). In cases where a delay is caused by Force Majeure, passengers are advised to wait for the assigned driver rather than seeking alternative transport.
13. Complaints
- If you experience any issues with the transport service, please report them immediately to the Supplier/Principal using the contact details provided in your confirmation email.
- Complaints regarding our booking service may be submitted via our website or email. We will acknowledge receipt of your complaint within five working days and, if necessary, escalate the issue to the Supplier/Principal.
14. Data Protection
- We process your personal data in accordance with our Privacy Policy. We only share the necessary information with the Supplier/Principal and payment processor (Stripe) for the fulfillment of your booking.
- Any information, including sensitive data, may be provided to public authorities if required by law.
- For bookings outside the UK or EEA, your data may be transferred to jurisdictions with different data protection standards. By booking with us, you consent to such transfers.
- You have the right to access, correct, or request deletion of your personal data at any time by contacting us.
15. Law, Jurisdiction and Dispute Resolution
These Terms & Conditions and any disputes arising from or related to them (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the State of Delaware, USA.
Jurisdiction: Subject to the protection of your statutory rights, you agree that any legal action or proceedings arising out of or in connection with these Terms shall be brought primarily in the courts located in Delaware. However, if local consumer protection laws grant you the right to bring proceedings in your local court, such local laws shall prevail.
Dispute Resolution: Before initiating any legal action, both parties agree to attempt to resolve any disputes through mediation or arbitration. If a dispute arises, we encourage you to contact our customer support to initiate the dispute resolution process. Should mediation or arbitration fail to resolve the matter, you may then pursue litigation as provided above.
16. General
- All bookings are subject to these Terms & Conditions as well as the Supplier/Principal's terms. It is your responsibility to review both sets of terms.
- We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be communicated via our website or directly via email.
- The content on our website is provided “as is” and is for general informational purposes only. We make no warranties regarding the accuracy or completeness of the information.
- For any further assistance or queries, please contact our customer support at support@airporttaxihub.com.
