Cookie Policy

1. What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

2. How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Support cookies: used only when you open our chat support window, to enable conversation continuity. We only load our live chat (Intercom) when you click the “Chat with us” button; if you do not click, no chat cookies will be placed.

3. Types of Cookies we use

Our website uses various types of cookies to enhance your browsing experience, analyze usage patterns, and provide personalized content. These may include:

• Essential cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Functional cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Targeting cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

Note: some cookies are only placed when you initiate our live chat feature.

Live Chat Support (via Intercom)

We provide a live chat support service on our website using the chat widget from Intercom. We only load the chat service after you click the “Chat with us” button, which means:

• Before you click, no Intercom cookies are placed and no tracking from the chat widget is active.
• Once you click to open the chat, our system loads the Intercom widget and associated cookies, which become strictly necessary for providing the chat conversation you requested.
• The cookies set by Intercom allow us to remember your chat session, show previous messages, and provide faster, personalized support.

Cookies set by Intercom

When you open the chat we may set cookies such as:

• intercom-id-[app_id] — an anonymous visitor identifier
• intercom-session-[app_id] — session identifier
• intercom-device-id-[app_id] — device identifier

These cookies are first-party (on our domain) and do not track you across other websites. We treat these cookies as “Essential for the chat service” once you click to open chat.

How to disable or opt-out

If you use the chat and then decide you no longer wish chat cookies to be placed, you can either close the chat window and clear cookies in your browser (e.g., delete intercom-* cookies); or avoid clicking the chat button in future. Clearing these cookies will mean we cannot retain your previous chat history and your conversation may start afresh.

4. Manage cookie preferences

You can change your cookie preferences any time by clicking the "Cookie Settings" button on our website. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

Our live chat widget via Intercom is loaded only when you click the “Chat with us” button; if you do not click, no chat cookies will be placed.

5. Browser-specific instructions

In addition to using our cookie preferences manager, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers:

• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Internet Explorer: Microsoft Support

If you are using any other web browser, please visit your browser's official support documents.

Cookie Policy Generated By CookieYes - Cookie Policy Generator.